Trust and safety
Plain answers about what we verify, what we don't, and the promises Trackara can actually keep.
Before a mechanic can receive requests, a person at Trackara reviews their business details. Insurance is optional: mechanics whose certificate we have checked show an Insured badge, and you can ask for insured mechanics only. Every mechanic is an independent business, and your agreement for the work is with them. Agree the quote, and ask about their warranty, before work starts.
The business name, service area and the vehicles and work the mechanic says they take. These decide which requests they are offered.
Insurance is not required. When a mechanic gives us a certificate of insurance and we check it, they show an Insured badge with the date. The badge switches off by itself when the policy expires or they change it, until we check the new one.
Certifications such as ASE or RVIA/RVDA, and a state license where they list one. These are shown as the mechanic lists them; ask to see the certificate if it matters for your job.
Every profile is reviewed by someone at Trackara before it can receive requests. Profiles can be paused or removed at any time.
Being clear about this matters as much as the checks.
Who you're dealing with
Trackara Find is a way to reach independent mobile mechanics. Here is exactly who is responsible for what.
We send your request to nearby mechanics, keep your contact details private until one accepts, and review each mechanic's business details. We don't perform, supervise, price or guarantee any repair, and we never handle payment for it.
Not a Trackara employee. They set their prices and methods, quote you, do the work, stand behind it with their own warranty (ask what it is), take payment, and handle any refunds or problems with the job.
You choose whether to hire them, agree the quote before work starts, make sure the vehicle is somewhere safe they are allowed to work, and pay them directly. If something goes wrong with the job, it is between you and them, though we want to hear about it.
Sending a request costs nothing and needs no account.
Only the mechanic who accepts sees your name, phone, email and address. We never sell them.
You pay the mechanic directly for work you agreed to. No platform fees on your repair bill.
If no verified mechanic near you can take it, we email you. No silence.
Only a customer whose request was completed through Trackara can review, once per job. Mechanics can reply. We only remove reviews that are abusive, off-topic or fraudulent, never because they are negative.
No made-up mechanics, reviews, counts or prices anywhere on this site. If a number is shown, it is real and live.
Privacy
Example request, for illustration.
Tell us at support@trackara.app with your request link. A person reads every message. If a mechanic behaved badly, we can pause their profile while we look into it.
If you feel unsafe, call 911 first. For vehicle safety defects, you can also report to NHTSA at nhtsa.gov.