Privacy notice

Who we are

Trackara Find (find.trackara.app) is operated by Commoner Apps LLC ("we", "us"). This notice covers the information you give us when you request a mobile mechanic or leave a review. Mechanics' use of Trackara Pro is covered by the Trackara Pro privacy policy.

What we collect

• Your request: vehicle details (type, year, make, model, VIN if you give it), the services and problem description, photos you upload, warranty or insurance involvement, urgency and preferred times.
• Location: the ZIP code and street address where the vehicle is, and the kind of place it is parked. We look up the ZIP's approximate coordinates to find mechanics nearby.
• Contact details: your name, mobile phone and email, and the name and phone of anyone you say will meet the mechanic.
• Phone verification: when you verify your number we text it a one-time code. Google (Firebase Authentication) sends the code and runs a reCAPTCHA check in your browser to stop automated abuse. We keep the verified number so you can find your requests later under My requests.
• Your choices on the request, such as asking for insured mechanics only.
• Reviews you choose to write.
• Technical data: a temporary anonymous session so you can upload photos, and basic logs our providers keep to run and protect the service (for example a one-way hash of your IP address, used to limit spam).

How we use it

• To match your request with verified mechanics who cover your area and work on your vehicle, and to run the offer process.
• To email you your request link and updates about it, and to text you sign-in codes. We don't send marketing texts.
• To show you your past requests when you sign in with your verified phone number.
• To show your review on the mechanic's profile, with your first name only.
• To keep the service safe: preventing spam and abuse, and investigating problems you report.

Who sees what

Mechanics who are offered your request see the vehicle, the problem, your photos, and your city and ZIP. Only the one mechanic who accepts receives your name, phone, email and street address. That mechanic is an independent business and handles your information under their own practices.

We use service providers to run Trackara Find, including Google Firebase (hosting data, authentication, file storage and email functions) and OpenStreetMap Nominatim (turning a ZIP into approximate coordinates). When you use the recall check or VIN decoder, your browser sends the VIN or vehicle to NHTSA, a US government agency, directly.

We do not sell your personal information and do not share it for cross-context advertising.

How long we keep it

• Access notes (gate codes, site numbers) and the details of anyone meeting the mechanic are deleted when the request is completed, cancelled or closed.
• Photos uploaded for a request that was never sent are deleted after 3 days.
• Other request records, including contact details and reviews, are kept while they are useful for the service, your support questions, disputes and our legal obligations, and are then deleted or de-identified. You can ask us to delete them sooner, as described below.

Your choices

You can cancel a request at any time from your request link. To access, correct or delete your information, email support@trackara.app from the address or phone number you used. We will respond within the time the law requires. Information a mechanic has already received is also held by that mechanic, so ask them directly as well.

Your state privacy rights

Depending on where you live (for example California, Texas, Colorado, Virginia and other states with privacy laws), you may have the right to know what personal information we have about you and how we use and share it, to get a copy, to correct it, to delete it, and to opt out of its sale, targeted advertising or profiling. We do not sell personal information, share it for cross-context behavioral advertising, or use it for profiling with legal or similarly significant effects.

To make a request, email support@trackara.app. We will verify your request by matching it to the email or phone on the request, and you may use an authorized agent where the law allows. If we deny your request you can appeal by replying to our answer, and we will respond within the time the law requires. We will not treat you differently for using these rights. California residents: the categories we collect are identifiers and contact details, approximate and precise location of the vehicle, vehicle details, photos, and reviews, for the purposes listed above, and we disclose them only to the one mechanic who accepts your request and to our service providers.

Security

Data is encrypted in transit and at rest by our cloud provider. Request pages are reached only through a private link, and requests are not visible to the public. No method is perfectly secure, so keep your request link private.

Children

Trackara Find is not meant for anyone under 18, and we do not knowingly collect information from children.

Changes and contact

If we change this notice we will update the date above. Questions: Email support@trackara.app, or write to Commoner Apps LLC, 5121 Collin McKinney Pkwy, Ste 500 PMB 1220, McKinney, TX 75070, United States.