Last updated September 27, 2026. Written in plain language.
Trackara Find (find.trackara.app) is operated by Commoner Apps LLC ("Trackara", "we", "us"). These terms apply when you use Trackara Find to request a mechanic, check your request, or leave a review. By sending a request you agree to them. Mechanics agree to separate Mechanic Marketplace Terms.
Trackara takes the request you describe and offers it to mechanics whose service area, vehicle types and services match it, a few at a time, until one accepts or none are available. Trackara does not guarantee that any mechanic will accept, respond, or be available at the time you want.
Trackara is not a repair business, does not employ mechanics, and is not a party to any agreement between you and a mechanic. We do not set their prices, tell them how to do the work, inspect their work, or give any warranty on it.
Every mechanic on Trackara Find runs their own business. They are not Trackara employees, agents, partners or contractors of Trackara. When a mechanic contacts you, they decide whether to take the job, what to charge and how to do it, and you decide whether to hire them.
If you hire a mechanic, your contract for the work is directly with that mechanic, including the scope, the price, any deposit, the schedule, parts, their warranty on parts and labor, and payment. Get the quote in writing (a text or email is fine) before work starts, and ask what warranty they give.
Before a mechanic can receive requests, a person at Trackara reviews the business details they give us, such as their name, phone, service area and the work and vehicles they take. Some mechanics also give us a certificate of insurance; when we have checked it, they show an Insured badge with its date.
We don't require insurance, verify state or local licenses, run criminal background checks, test anyone's skills, or inspect work. Credentials and descriptions on a profile are what the mechanic tells us. An Insured badge means we saw a current certificate on the date shown; it does not mean the policy covers your job, and the mechanic can cancel or change it. If a license, insurance or certification matters to you, ask the mechanic for proof before hiring them.
Sending a request is free, and Trackara charges you nothing. Trackara does not take payment for repair work, hold deposits, handle refunds, or add fees to your bill. You pay the mechanic directly, in whatever way you and they agree, and any refund, chargeback or billing question is between you and the mechanic (or your card issuer).
Mechanics who are offered your request see your vehicle, the problem, your photos and your city and ZIP. Your name, phone, email and street address are shared only with the one mechanic who accepts, who then handles them as an independent business. We send you your request link and updates by email, and we may text you a one-time code to verify your phone (message and data rates may apply). We don't sell your information. See the privacy notice.
Only customers whose request was completed through Trackara can review that mechanic, once per job. Reviews must be honest, first-hand and about the service. We may hold a review for a check, and may hide reviews that are abusive, off-topic, fraudulent or unlawful; we do not remove reviews for being negative. By submitting photos, descriptions or reviews you give Trackara permission to use them to run the service, including showing your review with your first name. Don't upload anything you don't have the right to share.
Disputes about the work, price, damage, warranty or payment are between you and the mechanic, and you should raise them with the mechanic first. Please also tell us at support@trackara.app: we read every report, and we may pause or remove a mechanic from Trackara Find. We are not able to decide disputes, order refunds or pay claims. You keep any rights you have against the mechanic, and under your local consumer protection laws.
Because Trackara is not a party to the work, you release Trackara from claims arising out of a dispute with a mechanic or their work, to the extent the law allows. If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
Trackara Find is provided "as is" and "as available". To the extent the law allows, Trackara disclaims all warranties, express or implied, about the service and about any mechanic, their qualifications, insurance, conduct or work. Recall and VIN information comes from NHTSA and may be incomplete; confirm it with a dealer.
To the extent the law allows, Trackara is not liable for the work, conduct, pricing, availability, licensing or insurance of any mechanic, for damage to any vehicle or property, or for any indirect, incidental, special or consequential loss. Because we charge customers nothing, our total liability to you for any claim about Trackara Find is limited to $100. Nothing in these terms limits liability that cannot be limited by law, such as for our own fraud, gross negligence or willful misconduct, or rights you have under consumer protection laws that cannot be waived.
We may refuse, cancel or stop passing along a request, or block access, if we believe it is false, unsafe, abusive or breaks these terms.
This section covers disputes between you and Trackara only. Disputes with a mechanic are between you and the mechanic.
These terms are governed by the laws of the United States and the State of Texas, without regard to conflict of law principles. Before filing anything, please email support@trackara.app so we can try to resolve it informally within 30 days.
Arbitration. Any dispute between you and Trackara arising from these terms or Trackara Find that is not resolved informally will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except where prohibited by law. Either of us may instead bring an individual claim in small claims court. If your claim does not exceed $10,000, we will pay all AAA filing, administrative and arbitrator fees for it, unless the arbitrator finds it frivolous. The arbitrator decides any question about the scope or enforceability of this arbitration agreement. If 25 or more similar demands are filed by or through the same or coordinated counsel within 60 days, the AAA's rules for batched proceedings (or a reasonable court-supervised batching process) will apply.
Opting out. You may opt out of arbitration by emailing support@trackara.app within 30 days of first using Trackara Find, with your name, the email or phone you used, and a clear statement that you opt out. If you opt out, disputes will be resolved only in the state or federal courts located in Collin County, Texas.
No class actions. You and Trackara agree to bring claims only on an individual basis, not as a plaintiff or class member in any class or representative action.
We may update these terms and will change the date above when we do; the version in effect when you send a request applies to it. Questions: Email support@trackara.app, or write to Commoner Apps LLC, 5121 Collin McKinney Pkwy, Ste 500 PMB 1220, McKinney, TX 75070, United States.